Producer Information

Tokio Marine HCC – MIS Group has a complete portfolio of quality travel medical insurance products for individuals, groups, missionaries, students, corporations, and organizations during their international trips.

Please visit our producer website to learn how you can add these products to your portfolio.

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Current MIS Group Producers


Producer Zone

Access your Producer Zone account at https://zone.hccmis.com/producerzone.

 


 

Direct Deposit Forms

Receive your commission payments by wire transfer or ACH. Use the forms below to submit the required information.

 Send the completed form to accounting@hccmis.com.

 


 

Customer Service

At times, there is simply no substitute for human intervention. Tokio Marine HCC – MIS Group's service representatives are available to answer your clients' questions and may be reached through our worldwide toll-free numbers.

Online service options are available at service.hccmis.com. Your clients also have access to policy information and management through Client Zone.

 


 

Doctors and Hospitals

Tokio Marine HCC – MIS Group maintains relationships with hospitals and doctors throughout the world. Many of your clients' provider selection decisions will be based on geographical location and provider specialties.

Preferred Provider Organization Inside the U.S.

When seeking treatment in the U.S., policyholders may reduce their out-of-pocket costs by using an independent preferred provider organization (PPO).

Please refer your clients to the logo on their ID card to identify their PPO network. They can find their ID card in Client Zone at zone.hccmis.com/clientzone under "Policy."

 

First Health Network logo


Policyholders traveling within the U.S. who have the First Health logo on their ID card, as shown above, can find a doctor or hospital here.

 

UnitedHealthcare logo

Policyholders traveling within the U.S. who have the UnitedHealthcare logo on their ID card, as shown above, can find a doctor or hospital here.

 


Outside the U.S.

Equian International Provider Network logo

 

There is no preferred provider organization for policyholders traveling outside the U.S. These travelers may visit any provider they choose. If they cannot find a nearby provider in their destination, they may use this international provider search engine to find a doctor or hospital or contact the TM HCC – MIS Group customer service team for assistance.

 

 

 


 

Frequently Asked Questions


Frequently Asked Question How do I become contracted with Tokio Marine HCC – MIS Group?
Answer to Frequently Asked Question

To become a producer with Tokio Marine HCC – MIS Group you will need to submit a contract using one of the links below:

Visit our producer website to learn more about becoming a producer with Tokio Marine HCC – MIS Group.                                                                                    

Frequently Asked Question Are there any contract fees or production requirements?
Answer to Frequently Asked Question

There are no sign-up fees or minimum production requirements. We work with producers who regularly sell travel medical insurance as well as those who sell periodically.


Frequently Asked Question Do I have to carry a health insurance license in every state?
Answer to Frequently Asked Question

Agents located in the U.S. must carry a resident health license. Although you do not need a license for every state, the Florida Department of Insurance does require you to hold a non-resident license to solicit business from Florida residents.

Agents located outside the U.S. conducting business outside the U.S. are required to be licensed in the jurisdictions in which they are located.


Frequently Asked Question Can I sell Tokio Marine HCC MIS Group’s portfolio of products on my personal website?
Answer to Frequently Asked Question Yes, customized links are available to our contracted agents in both English and Spanish. These links are electronically coded to your producer ID. They will automatically recognize your account as the writing agent in real time. We will also email a purchase confirmation to you when someone makes a purchase through one of your links.

Frequently Asked Question How can I access my personalized product links?
Answer to Frequently Asked Question

Log into Producer Zone using your producer number and password. Then navigate to Sales Tools > Individual Product Links from the main menu.

You may copy these links into an email or integrate them into your website.

Frequently Asked Question How can I view my production?
Answer to Frequently Asked Question Log into Producer Zone using your producer number and password. You will see a dashboard summarizing your recent production on your account homepage. Click any of the “View Details” links on the dashboard for more information on a particular category. Explore the Service Tools sub-menu for additional production detail.

Frequently Asked Question When and how are commissions paid?
Answer to Frequently Asked Question Commissions are paid on the 15th of every month for the previous month’s effective policies. Both paper checks and Electronic Fund Transfers (EFT) are available.

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Tokio Marine HCC - MIS Group international insurance products are underwritten by Lloyd’s. Tokio Marine HCC - Medical Insurance Services Group (MIS Group) is a service company and a member of the Tokio Marine HCC group of companies. Tokio Marine HCC - MIS Group has authority to enter into contracts of insurance on behalf of the Lloyd’s underwriting members of Lloyd’s Syndicate 4141, which is managed by HCC Underwriting Agency Ltd.